Client Success Stories

  • Rosella_Coffee

    Owner: Charles Gonzalez

    Charles Gonzalez comes from a journalist background and has worked as an on-air anchor for over 15 years. He has always loved the coffee culture and wanted to own a coffee shop with his wife. Charles attended coffee conventions, visited shops across the country, and talked to a variety of owners in other cities and in San Antonio, to obtain the necessary skills and knowledge to pursue his passion. He also attended Texas Coffee School where he learned the basics of espresso drink building and some initial business concepts to help him.

    Charles worked closely with Senior Business Advisor David Baenziger at the SBDC to understand how to put together a business plan to better present his idea to investors, banks and developers. The guidance from the SBDC enabled Charles and his wife to create a concise and well formulated business plan and helped them learn the details of what they needed to consider, especially financially, to make sure their business got off on the right foot.

    Rosella Coffee opened in the spring of 2014. It was built on the vision that it would be a gathering spot for friends, business people, and families. The name “Rosella” comes from a combination of their two daughters’ names. The store offers coffee roasted by Cuvee Coffee, light fare menu items created by local chef Tim McDiarmid, Texas craft beer, wine and a meeting space in an upstairs mezzanine area.

    “David and the SBDC are great assets to the community. I hope more people learn about the amazing help and guidance available to them if they choose to a path of self-employment.”


  • Crossroads_Collision

    Owners: John Booker and Sergio Garza

    John Booker and Sergio Garza’s friendship has stood the test of time and now helps them as partners in their small business. Between them, they have over 50 years of auto body repair experience. They independently owned, managed, and then sold their auto body repair businesses in order to “take it easy.” They both subsequently took jobs working as appraisers for automobile insurance companies, but after a few years, the two got the itch to run their own shop again and this time decided to team up. They reached out to the UTSA SBDC for assistance.

    Business Advisor, Ruben Lopez, assisted them with reviewing their business plan, developing financial projections and marketing. John and Sergio received assistance on preparing various components of a loan package to present to lenders. They received assistance with creating a leads list in order for them to market their services to surrounding area apartment complexes and businesses with fleets of vehicles. As a result of the SBDC’s assistance, they received an SBA guaranteed 504 loan from 1st National Bank of Beeville and an additional commercial loan from the same lender. John and Sergio completed renovations of the building in late February 2015 and then officially opened Crossroads Collision Center which offers state-of-the-art collision repair services, specialized dent removal, auto body refinishing/restoration, auto glass repair and replacement and wrecker services.

    Crossroads Collision Center consists of four full-time and two part-time auto body technicians. The business is now poised to offer customer-centered service to their target market that includes businesses and customers who live and work in the USAA and Medical Center area.

    “The complete package of advising and services we received from the SBDC from market research to financial projections, as well as the professionalism and patience exhibited by our advisor Ruben Lopez were key in helping us realize our goal of business ownership.”

  • Swiftblue1

    Business partners and family friends, Vince Koegle and Scott Melott had a goal to do three things: own a business together, give money to non-profits and support their families. Together, they’ve open Swiftblue Trash Can Cleaning in New Braunfels, Texas and have accomplished the first two goals in only 6 weeks. The service is as simple as it sounds as they use their specialized equipment to thoroughly clean and disinfect your residential trash bins on the same day as your regular trash pick-up. They have several service options.

    Vince and Scott worked with Business Advisor Larry New to develop their business plan and financial forecasts. Larry continues to be a source of business advice and recently worked with Vince and Scott to refine their website. Larry is also a very satisfied customer.
  • Siew_Pang_Sunshine_ Distributors

    Owner: Siew Pang

    Siew Pang’s leadership and confidence started at an early age. As the oldest of six siblings, her parents allowed her to follow her decisions. This foundation of being a self-starter caused her to become a serial entrepreneur, having opened her first business in 1994. She started her career with a small souvenir shop at the Mercado retail center in Downtown San Antonio and later expanded to a retail shop at the San Antonio International Airport. She and her husband, Walter, ran the shop in the airport until renovations caused them to close their doors. In 2007, Siew obtained Sunshine Distributors and has never looked back. The company offers a wide range of products to the healthcare and hospitality industries of the South Central Texas area. Products include linens, towels, janitorial supplies, cleaning products, hotel amenities, and uniforms as well as linens and amenities.

    After reviewing business operations, Siew knew that both the distributor and uniform sides of Sunshine needed to be upgraded drastically to keep up with changes in the industry. Siew began her long-term history with the UTSA Small Business Development Center in 2000. Business Advisor Mike Reyes has worked with Siew for over a decade. They have worked on the initial phases of loan packaging and approval, which resulted in the purchase of the business, to existing and future acquisitions. Siew also received assistance with financial planning, marketing, and human resources. Siew currently operates 2 facilities; the main distribution hub in Downtown San Antonio and an outlet on the northside of the city.

    The mantra of the business is “Have a Sunshine Day” which is present in the daily business operations. Siew hopes every interaction she has with customers or the community leaves things in a better light. The company is active in the community and offers scholarships to nurses, provides mentorships to other small businesses and is active in the Big Brothers and Big Sisters organizations. Siew attended several small business workshops at the SBDC that gave her great insight on the benefits of technology and working through government contracts. Siew has participated in the Building Business Excellence Program offered by the SBDC twice and is active on the SBDC advisory board.

    “I recommend all small business owners to check out what the UTSA Small Business Development Center has to offer. Whether you are a new or seasoned business owner, the UTSA SBDC has a wide range of resources, networking events, and workshops to build your base or expand your knowledge.”

  • Anding

    Amanda and Matt Anding bring decades of experience helping buyers, builders and landowners protect their investment in their land. With years of hard work, planning and organizing, Amanda and Matt realized their dream and opened Anding Environmental on January 1st, 2016. As a licensed professional geologist, Matt brings over a decade of experience and Amanda has an extensive background in land use planning, development and management. Together, they bring expert knowledge of environmental due diligence to serve their local community and all of the great state of Texas by providing high quality Phase I Environmental Site Assessments (ESA) and GIS Mapping Services at a fair price.

    They met with Business Advisor Larry New to complete their LLC formation and to discuss their marketing focus. Larry continues to be a source of advice and he anticipates many years of success ahead for Anding Environmental.